Our Services
At First Lynx, we provide personalized support and advocacy to help individuals and families navigate important life transitions and essential service systems with confidence.
From Support Coordination and transition-age planning to guardianship guidance and assistance accessing social and medical benefits, we are committed to delivering clear information, compassionate support, and practical solutions across all New Jersey counties.
Explore our services below to discover how First Lynx can help you or someone you support.
Whether you're navigating DDD services, planning for adulthood, applying for public benefits, or simply unsure where to begin, First Lynx is here to guide you every step of the way.
Learn More About Our Services
Support Coordination
(DDD-Funded Service)
We provide person-centered Support Coordination through the NJ Division of Developmental Disabilities (DDD).
Services include:
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Individual Service Plan (ISP) development
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Coordination of DDD-funded services
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Provider research and connection
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Ongoing monitoring and follow-up
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Crisis response coordination
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Advocacy within the DDD system
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Education on self-direction and service options
Our Support Coordinators maintain consistent contact and serve as a central point of communication between individuals, families, and providers.
Benefits & Resource Navigation
(Available to All Individuals)
In addition to DDD services, First Lynx provides assistance with applying for and understanding public benefits and medical systems.
We assist with:
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Medicaid applications and renewals
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Affordable Housing
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Mental Health & Substance Abuse resources
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Medicare education
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Social Security (SSI/SSDI)
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Unemployment guidance
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Locating disability-competent physicians
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Understanding Medicaid HMO networks
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Connecting to community-based resources
This service is available to individuals both within and outside of the DDD system.
Transition Planning
(Ages 18-21)
We specialize in guiding families through the critical transition from school-based services to adult systems of care.
Services include:
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Education on DDD eligibility and application process
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Planning for services after age 21
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Adult medical provider transition planning
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Employment and adult day program education
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Benefits and insurance changes after graduation
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Virtual and in-person transition trainings
Our structured planning approach helps prevent service gaps, medical disruptions, and last-minute decision-making.
Guardianship Education (Information & Guidance)
We provide step-by-step educational guidance for families exploring guardianship options.
Our approach includes:
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Explanation of guardianship types
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Discussion of alternatives to guardianship
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Review of rights and responsibilities
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Guidance through the application process
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Coordination of required documentation
Our goal is not to push guardianship, but to ensure families and individuals understand their options and make informed decisions that protect autonomy and safety.
24/7 Client Support
After-Hours Emergency Support
First Lynx provides after-hours Support Coordination availability for individuals receiving our services, as required by the New Jersey Division of Developmental Disabilities (DDD).
Our after-hours support line is available for urgent situations, service disruptions, and time-sensitive concerns that require guidance before the next business day. If you are ever unsure whether your situation requires immediate assistance, we encourage you to contact us so we can help determine the appropriate next steps.
When Should You Call?
Examples of after-hours emergencies include:
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Abuse, neglect, or exploitation concerns
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Hospitalization or emergency room admission
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Loss of supervision or an unavailable caregiver
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Provider cancellations that place the individual's health or safety at risk
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Service disruptions requiring immediate guidance
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Behavioral or psychiatric crises
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Loss of housing or another immediate safety concern
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Any situation where waiting until the next business day could negatively affect the individual's health, safety, or essential supports
What Happens Next?
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Your concern will be reviewed by our on-call representative.
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The urgency of the situation will be assessed.
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Immediate guidance and coordination will be provided when necessary.
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Emergency community resources will be contacted when appropriate.
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Your assigned Support Coordinator will continue follow-up during the next business day if additional assistance is needed.
CALL NOW
After-Hours Support
First Lynx is committed to supporting participants and families whenever urgent situations arise.
Individuals receiving services through First Lynx are provided with access to our dedicated 24-hour after-hours support line.
If you have questions about our after-hours support process, please contact our office or your assigned Support Coordinator.
You are NOT alone
For life-threatening emergencies, call 911 immediately.
Routine Requests
Although our after-hours support line remains available at all times, routine requests that do not require immediate intervention may be addressed during regular business hours.
Examples include:
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General service questions
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Scheduling meetings
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Documentation requests
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Routine ISP questions
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Provider updates
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Administrative or billing questions
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Other matters that can safely wait until the next business day
Flexible Scheduling
If a client or family cannot meet during traditional business hours, First Lynx will make reasonable efforts to schedule planning meetings, monitoring visits, and other required contacts at times that best meet the individual's needs.
Our Commitment to You
At First Lynx, we understand that unexpected situations do not always happen during normal business hours. Whether you are experiencing an urgent service disruption or simply need guidance in navigating an unexpected situation, our goal is to provide timely support, compassionate guidance, and coordination that helps protect the health, safety, and well-being of the individuals we serve.